Policy
Shipping policy
Last updated: July 6, 2026
Every LOHAIA order is packed with care and shipped worldwide with trusted carriers. Below you’ll find everything about how, and how fast, your order gets to you.
Order processing
Orders are processed within 1 business day of purchase, excluding weekends and public holidays. During new drops and sale periods, processing may take slightly longer. We’ll always keep you informed if that’s the case.
Once your order has been processed and handed to the carrier, the delivery estimates below apply.
Delivery estimates
Estimated delivery times in calendar days, counted from the moment your order ships:
| Destination | Estimated delivery |
|---|---|
| Austria | 5–10 days |
| Belgium | 4–10 days |
| Bulgaria | 7–12 days |
| Croatia | 6–13 days |
| Cyprus | 6–14 days |
| Czech Republic | 11 days |
| Denmark | 5–13 days |
| Estonia | 6–11 days |
| Finland | 5–11 days |
| France | 6–11 days |
| Germany | 6–12 days |
| Greece | 4–10 days |
| Hungary | 5–10 days |
| Iceland | 15–21 days |
| Ireland | 6–12 days |
| Italy | 5–12 days |
| Latvia | 6–12 days |
| Lithuania | 7–12 days |
| Luxembourg | 6–10 days |
| Malta | 11–15 days |
| Netherlands | 6–10 days |
| Norway | 6–12 days |
| Poland | 5–10 days |
| Portugal | 5–13 days |
| Romania | 5–8 days |
| Slovakia | 6–12 days |
| Slovenia | 6–10 days |
| Spain | 5–13 days |
| Sweden | 6–15 days |
| Switzerland | 6–10 days |
| United Kingdom | 6–9 days |
The estimates above cover our main European destinations. We ship worldwide, and for other countries your delivery time is calculated and shown at checkout. These are estimates, not guarantees, carrier volumes, weather, and local conditions can occasionally add a day or two.
Shipping costs
Standard shipping is free on all orders of €150.00 or more. For orders below that, rates vary by destination and are calculated at checkout, so you’ll always see the exact cost before you pay.
Tracking
Once your order ships, tracking information is provided by email and serves as confirmation that your order is in transit. Please allow up to 48 hours for the tracking page to activate after you receive the email.
Customs, duties & taxes
Customs delays, inspections, duties, or taxes imposed by local authorities are beyond our control and are the responsibility of the recipient. These do not qualify for refunds, returns, or chargebacks.
Address changes & cancellations
Requests to modify or cancel an order must be submitted within 12 hours of purchase via info@lohaia.com. Once processing or shipping begins, changes or cancellations are no longer possible.
Please double-check your shipping address at checkout. We’re not responsible for orders shipped to an incorrect address supplied by the customer; if a parcel is returned to us for this reason, re-shipment is at the customer’s cost.
Lost, stolen or damaged parcels
- Damaged or defective on arrival: report within 14 days of delivery with supporting documentation (photos of the item and packaging, plus your order details). Damage to the outer packaging alone does not qualify for a replacement or refund if the item itself is intact.
- Marked delivered but not received: once tracking shows “Delivered”, responsibility for the parcel transfers to the recipient. If your parcel is missing, contact us within 7 days of the delivery scan so a claim can be filed with the carrier; claims submitted later are ineligible.
- Lost in transit: if tracking stalls and your parcel hasn’t arrived within 14 days of the expected delivery date, contact us and we’ll file the carrier claim and make it right.
Questions?
We’re happy to help at info@lohaia.com.